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At 1111casino, we collect only the account and transaction data we need to run your wallet, process payments through bKash, Upay and Bank Transfer, and keep your account secure. This policy sets out exactly what we collect, why we hold it, and the steps you can take to review or correct your records at any time.
This privacy notice applies to all data collected when you access 1111casino, create an account, make a deposit or withdrawal, or contact our support team. The data we collect falls into three broad categories: identity details you provide at registration, transaction records tied to your wallet activity (including payments made through bKash, Upay or Bank Transfer), and technical data such as device type, browser session and IP address generated automatically when you load our pages. We use this data to verify your account, process your payment requests, detect unusual activity and respond to your support queries. We do not sell your personal data to third parties for marketing. Retention periods vary by data type: transaction records are kept as long as your account is active and for the period required by the applicable rules of the jurisdiction covering your use of the service. Access to this service and the rights described here depend on your local law and the eligible regions where 1111casino operates. If you are unsure whether this policy applies in your location, contact our support team before submitting personal data.
Not every part of your experience falls under this privacy notice. Understanding the boundary helps you know which entity to approach when you have a data question. The four areas below set out what is covered by this policy, what falls to a third party, and what sits in a separate terms document.
Data you enter when opening or updating your 1111casino account — name, contact details, preferred payment method — is covered fully by this policy. You can request a copy of this data or ask us to correct inaccuracies by contacting support.
Records of deposits and withdrawals processed through bKash, Upay or Bank Transfer are held under this policy for account reconciliation and your review. The payment processor itself operates under its own privacy terms, which you accept separately when using that service.
Browsing behaviour on game lobby pages — which sections you visit and how long you spend there — is captured as session data under this policy. No game outcome data is linked to your identity without your account being active in that session.
Links to external services, game studio platforms or payment-provider portals leave the scope of this policy the moment you navigate away. We are not responsible for the data practices of those third-party sites. Check their own privacy notices directly.
You have several actions available to you under this policy, and none of them require specialist knowledge to use. Start by logging into your account and opening the profile section — from there you can review the contact details and payment method records we hold. If something looks wrong, update it directly in the account fields shown, or send a correction request to our support team with the specific field you want changed. For a full copy of the data we hold on your account, submit a data access request through the support contact route — we will respond with the records tied to your account identifier. If you believe data is being processed in a way that conflicts with this policy, raise it directly with support so we can investigate. All eligibility for these rights depends on applicable local law and the region where your account is registered.
Log into your account, navigate to the profile section and check the personal details and transaction history displayed there. Payment records from bKash, Upay or Bank Transfer appear in your wallet history tab.
Edit your contact details directly in the account settings fields. For changes to identity or payment records that are locked, submit a written correction request through the support contact route with the detail you want updated.
Send a data access request to our support team naming the account email and the data category you want. We will compile the records tied to that account and return them through a secure channel.
If you believe your data is being held or used outside the terms of this policy, contact us in writing through the support route. Describe the specific concern so we can investigate and respond with a clear answer.
We keep the contact routes for privacy questions straightforward. Use whichever channel fits how you work — the same team handles account and policy queries across all of them. Have your registered account email ready when you write so we can match your request to the correct record.
Open the live chat widget from any page on the site while logged into your account. State that your query is a privacy or data request so the agent can route it correctly from the first message.
Send your privacy request to our support email address published on the contact page. Include your registered account email and a clear description of what you need — access, correction or a policy question.
The Help section inside your signed-in account lists the current published contact routes and any updates to how privacy requests are submitted. Check there first if you are unsure which channel to use.
We apply access controls and session monitoring at the account layer to limit who inside our organisation can view your personal data. Cookies on the site are used for session continuity and to remember your account state — they do not track activity outside the 1111casino domain. You can adjust cookie preferences through your browser settings at any time. Data linked to your bKash, Upay or Bank Transfer transactions is stored separately from browsing session data and accessible only to the team processing your payment requests.
Personal account data is accessible only to staff with a direct operational need — payment processing, account verification or support queries. We review access permissions regularly and remove them when the need ends.
We use session cookies to keep you logged in and to restore your account state when you return. No third-party advertising cookies are placed without a separate, clearly visible consent prompt on the relevant page.
Transaction records — including bKash, Upay and Bank Transfer histories — are retained for as long as your account remains active and for any period required under the rules applicable to your region and local law.
When we make a material change to this privacy policy, we post a notice in the account dashboard and update the effective date at the top of this page. Continued use of the account after the notice date constitutes acknowledgement of the updated terms.
The questions below cover the data and account topics we hear most often. If your question is not listed here, contact support with your account email and a description of what you need.
We collect the name, contact details and payment method information you enter during registration. Once your account is active, we also hold transaction records for any deposits or withdrawals you process through bKash, Upay or Bank Transfer, along with standard session and device data.
Log into your account and open the wallet or payment history section. Records for each bKash, Upay and Bank Transfer transaction are listed there with date, amount and status. If a record looks incorrect, use the support contact route to raise a correction request.
You can request deletion of data that is not required for account operation or legal retention. Submit the request in writing through the support email route with your account identifier. We will confirm which data can be removed and what must be retained under applicable rules for your region.
We do not sell your personal data. We share account and transaction data only with the payment processors you use — such as bKash or Bank Transfer — and with service providers who need it strictly to operate account functions. Each third party operates under its own privacy terms.
We use session cookies to maintain your logged-in state and restore account preferences on return visits. You can block or clear cookies through your browser settings at any time. Disabling session cookies may affect how some account features load on your device.
Raise the concern directly through the live chat or support email route published on our contact page. Describe the specific data or process you are questioning. We will investigate and respond with a written answer. Eligibility for any formal resolution depends on your local law and eligible region.